Q: Should I get tested?

A: Absolutely! Since most STDs do not have symptoms, and because 75% of people with an STD do not show symptoms, it is important to get tested. Sexual contact of any kind (vaginal, anal or oral) can spread STDs. The only way to know is to get tested. Even curable STDs, if left untreated can cause long-term health problems. Early diagnosis is vital to your sexual health and well-being.

Q: Are STDs curable?

A: Most bacterial STDs are curable with antibiotic treatment. Those STDs caused by viruses are incurable, but are manageable with proper diagnosis and treatment.

Q: Are test results reliable and accurate?

A: Yes! ConfiLabs uses the nation’s leading laboratory testing centers. Every test that ConfiLabs offers is approved by the FDA and fulfilled by a CLIA laboratory.

Q: Can I remain anonymous?

A: Yes! Our process allows your identity to remain anonymous, where allowed by law. Call a ConfiLabs STD counselor today, to learn about the process. 855-4A-STDTEST.

Q: Are test results confidential?

A: Yes! In order to ensure anonymity and confidentiality, we assign you a six digit ID number to use when getting tested. The Health Insurance Portability and Accountability Act, or HIPAA, protects your personal information and ConfiLabs adheres to the same privacy standards as any physician, hospital or other healthcare provider.

Q: How do I know that my personal information and test results are kept private?

A: All information ConfiLabs obtains is strictly confidential and will NOT be shared with any third parties without authorization. Test results will be reviewed by our partner physicians and released to you. We never report personal information or results of STD tests to health insurance companies or anyone else without your consent. The Health Insurance Portability and Accountability Act, or HIPAA, protects your personal information and ConfiLabs adheres to the same privacy standards as any physician, hospital or other healthcare provider.

Q: What forms of payment are accepted?

A: ConfiLabs accepts all major credit and debit cards, prepaid debit or credit cards, checks by phone and PayPal.

Q: Will charges appear on my credit card statement?

A: To protect your privacy and confidentiality, charges will appear on your credit card statement as “JA INV.”

Q: Do I need to make an appointment?

A: No. Appointments are not necessary. You can visit any of our 3,200 testing centers. Simply present your ConfiLabs ID number or order form to get tested. Your entire visit to the testing center will last less than 20 minutes.

Q: May I make an appointment?

A: Yes. To reduce your time spent waiting, appointments are recommended. Most scheduled appointments will last 10-15 minutes.

Q: When will I get my results?

A: Test results are typically available 24-72 hours after your visit to the testing center.

Q: How do I get my results?

A: You can view and print your test results at the ConfiLabs Account Center with your ConfiLabs ID number and password. You may also call and speak directly with your ConfiLabs counselor to obtain your results.

Q: Are the test results easy to understand?

A: Yes. Normal ranges will be included with your results. If abnormalities are present, they will be clearly indicated. If you have any questions about your results, your counselor will be available to answer them.

Q: What if my results are abnormal?

A: While abnormalities should be considered an early warning, they do not always indicate that you have an STD. If abnormalities are present in your test results, your ConfiLabs counselor will discuss them with you. If further evaluation is necessary, your ConfiLabs counselor will direct you to resources nearby.

Q: Who should I call if I have questions?

A: ConfiLabs counselors are available to you to help answer any questions. Call 855-4A-STDTEST.

Q: Can I get tested today?

A: Yes! Same-day testing is available and your entire visit to the testing center will last 10 minutes.

Q: Why should I use ConfiLabs?

A: The ConfiLabs service provides immediate, accurate and, most importantly, confidential STD Testing Services. We offer the most advanced testing available in the marketplace. Our highly trained counselors, testing service and security are unmatched. ConfiLabs doesn’t take a one-size-fits-all approach to testing. We know that ordering an STD test online is far more involved than ordering a DVD or a pair of shoes. We understand that getting tested for an STD can be a very overwhelming experience and our highly trained counselors are here to assist you during the process. Your counselor will assess your sexual risk factors with you and make a recommendation based on those factors. Since there are over 140 lab tests for the six infections ConfiLabs screens for, our trained counselors will help determine which tests will provide the most accurate results for you. Don’t let your or your partner’s past affect your future. Get the Peace of Mind You Deserve…Call ConfiLabs Today..855-4A-STDTEST.

Q: Where do you offer testing services?

A: ConfiLabs testing services are offered in every state except New York, New Jersey and Rhode Island. ConfiLabs does not offer testing services in New York, New Jersey and Rhode Island due to state regulated Direct Patient Billing Laws.

Q: What is the ConfiLabs Process?

A: Click here to view the ConfiLabs process or Call in and Consult with a Counselor…855-4A-STDTEST.